Privacy Policy

Introduction

prismaraojas is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our luxury vehicle rental services in Singapore.

We operate in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and maintain practices that respect your privacy rights. This policy applies to all personal data collected through our website, booking systems, and rental services.

For questions about this policy or our data practices, please contact us at [email protected].

Data Collection

Personal Data We Collect

We collect the following types of personal data:

• Contact information: name, email address, phone number
• Identification documents: driving licence details, passport or national ID (for verification)
• Rental history: vehicles rented, rental dates, locations
• Payment information: billing address, transaction records (payment processing handled by secure third parties)
• Communication records: inquiries, support requests, feedback
• Preference data: vehicle preferences, special requirements

How We Collect Data

Data collection occurs through:

• Booking forms and inquiry submissions on our website
• Phone conversations and email communications
• Vehicle handover and return processes
• Cookies and analytics tools on our website (see Cookie Policy)
• Third-party services used for bookings and payments

Legal Basis for Processing

We process personal data based on:

• Contract fulfillment: Processing necessary to provide rental services you requested
• Legitimate interests: Business operations, fraud prevention, service improvement
• Legal compliance: Meeting regulatory requirements for vehicle rentals
• Consent: Marketing communications (where you've provided explicit consent)

Data Usage

How We Use Your Data

Personal data is used for:

• Processing and managing vehicle rental bookings
• Verifying identity and driving licence validity
• Communicating about bookings, changes, and rental details
• Processing payments and maintaining financial records
• Providing customer support and addressing inquiries
• Improving our services and website functionality
• Sending service-related notifications
• Marketing communications (only with your consent)
• Maintaining security and preventing fraud
• Complying with legal obligations

Data Sharing and Disclosure

We may share personal data with:

• Service providers: Payment processors, vehicle maintenance partners (under strict confidentiality agreements)
• Insurance providers: For coverage verification and claims processing
• Legal authorities: When required by law or to protect our legal rights
• Business partners: Exhibition organizers (only for Crown Jewel tier with your consent)

We do not sell personal data to third parties. All third-party service providers are required to maintain confidentiality and use data only for specified purposes.

Data Retention

Personal data retention periods:

• Rental records: Retained for 7 years after rental completion (regulatory requirement)
• Financial records: Retained for 7 years (tax and accounting requirements)
• Marketing consent: Until consent is withdrawn
• Inquiry records: Retained for 2 years after last contact
• Dispute records: Retained until resolution plus 6 years

After retention periods expire, personal data is securely deleted or anonymized.

Data Protection Measures

We implement security measures including:

• Encryption of data in transit and at rest
• Secure servers with access controls
• Regular security assessments and updates
• Staff training on data protection procedures
• Confidentiality agreements with all employees
• Secure disposal of physical documents
• Multi-factor authentication for system access

In the event of a data breach affecting your personal data, we will notify you and relevant authorities as required by PDPA.

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Maintain website functionality and user sessions
• Analyze website usage and visitor behavior
• Improve user experience and site performance
• Remember your preferences and settings

For detailed information about cookies we use and how to manage them, please see our Cookie Policy.

Your Rights

Under Singapore's PDPA, you have the right to:

• Access: Request copies of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of consent: Withdraw consent for marketing communications
• Data portability: Receive your data in a structured, commonly used format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

How to Exercise Your Rights

To exercise these rights, contact us at:

We will respond to requests within 30 days. Identity verification may be required for security purposes.

Third-Party Links

Our website may contain links to third-party websites (such as exhibition partners or payment processors). We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing personal information.

International Data Transfers

Personal data is primarily stored and processed in Singapore. If data must be transferred outside Singapore for service provision (such as payment processing), we ensure appropriate safeguards are in place, including:

• Contractual clauses ensuring data protection standards
• Verification that recipient countries have adequate data protection laws
• Your explicit consent where required

Children's Privacy

Our services are intended for individuals 25 years and older (minimum rental age). We do not knowingly collect personal data from individuals under 18. If you believe we have collected data from a minor, please contact us immediately at [email protected].

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through:

• Notice on our website homepage
• Email notification to registered clients
• Updated "Last Updated" date at the top of this policy

Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

You also have the right to lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) if you believe we have not handled your personal data appropriately.